March Networks Guru6.3.1 - App Store

Description:
The March Networks(R) GURU Smartphone Application delivers the insight and knowledge you need by putting advanced diagnostic information, tools and support right at your fingertips. With GURU, you’ll instantly have access to the collective brainpower of a virtual technical support team, with troubleshooting tips, video tutorials, RMA shipment status, warranty status, and much more.

GURU helps March Networks certified solutions partners (CSPs), field technicians and engineers save time in the field when troubleshooting March Networks’ hybrid Network Video Recorders (NVRs), IP cameras, Command video management software and Searchlight application software.

Features

Audit Report:
GURU helps ensure that installations are done right the first time by providing configuration auditing for the X-Series/EL Series/8000/9000 Series Hybrid NVRs and RideSafe XT/GT/MT Series Hybrid Transit NVRs. Once an NVR is installed, a technician can auto-generate an audit report that includes the NVR and camera configurations as well as field of view images for each camera. This report can be e-mailed for review at a central location and stored for future reference, or sent to the end user as a value-added report detailing the installation.

Software Upgrade:
Note: Not supported for X-Series, El Series and RideSafe XT family of recorders
Software upgrade of recorder can be done with GURU App. Using the GURU app, the required software upgrade can be downloaded on the phone. Using a wireless adaptor and the QR code on the front panel of an 8000/9000 Series recorder or RideSafe GT/MT Series transit recorder, you can connect directly to a unit to transfer the software and then upgrade the recorder.

Troubleshooting and Technical Support:
GURU takes you through a troubleshooting decision tree with an interactive graphical utility to help you identify issues quickly. GURU uses filters to narrow down search criteria on faults seen in the field. These corrective actions also contain diagrams to further assist technicians who may not be thoroughly familiar with specific units. GURU also provides access to known problems to help quickly resolve field issues. If required, the app allows you to instantly check product warranty status and submit a ticket or an RMA using the unique QR code on the NVR. Once an RMA has been submitted, GURU allows you to track the shipment status.

Utilities:
Provisioning NVRs in the field just got a lot easier. Using the GURU app, a wireless adaptor and the QR code on the front panel of an X-Series/EL Series/8000/9000 Series Hybrid NVR/RideSafe XT or RideSafe GT Series Hybrid Transit NVR, you can connect directly to a unit to change an IP address or tweak other network settings.

With GURU’s Mobile Asset Tracking feature, transit agencies can also track their RideSafe XT,GT,MT Series hard-drives as they are being handled from one person to the next.

Planning:
GURU contains a number of planning tools to help you find the right products and solutions for your customers. The System Design Tool allows you to generate approximate storage and bandwidth estimates based on a variety of settings. With the Third-Party Support tool, you can quickly verify which systems are integrated with March Networks’ solutions.

Video Tutorials:
Once a problem is identified, GURU will show you how to fix it quickly through a series of short videos on common diagnostic and replacement procedures.

Product Documentation:
With GURU’s product documentation, March Networks CSPs have access to product documentation anywhere, at any time.

Version History Added support for XT and EL recorders along with minor improvements and performance enhancements. 6.3.1 06/10/2025 Bug fixes 6.3.0 08/16/2024 Support added for the new X04 Family of X-Series Hybrid Recorders
Support added for the new VA2 and VA4 Series IP Cameras 6.2.0 10/06/2021 Guru home page redesign
- Improved grouping of topics on home page to facilitate task selection

Access to Insight homepage
- Insight, Insight Training, Insight documentation

Menu and UI enhancements
- Expanded product selector screen

Scan QR code to view the product specific training video

Access to the Dealer Certification Training page 6.1.0 07/29/2021 Full support for the X-Series Recorders.
Bug fixes. 6.0.0 04/26/2021 Bug Fixes 2.9.1 12/18/2020 - New Knowledge base
- Bug fixes 2.9.0 11/14/2020 Support for X-Series Hybrid Video Recorder. 2.8.0 08/07/2020 GURU 2.7.2 provides a required update for any customer that has upgraded Command Enterprise to v2.10 and wants to use the new Command Enterprise Security Level settings. 2.7.2 04/10/2020 Bug fixes. 2.7.1 08/31/2019 Software upgrade of Recorder: GURU App can be used to upgrade the recorder. 2.7.0 06/17/2019 - New application icon
- Bug fixes
- Optimized for iPhone X
- Added Visual Intelligence Products 2.6.0 04/04/2018 Added support for 9000 Series recorders 2.5.0 06/29/2017 Accelerator program for certified partners. Now March Networks partners can accumulate points and earn badges when they use GURU to install 8000 Series Hybrid NVRs.
Using GURU, partners can check their ranking on their company leaderboard or a global leaderboard. Each partner is identified by ID number only for privacy.
Partners can view earned and available badges, and all of their current training certifications. 2.4.0 04/03/2017 GURU Security Audit. GURU will check the security of the NVR configuration and identify potential vulnerabilities that need to be improved. It will generate a PDF report for email distribution

NVR Log Collection. GURU can now collect log information directly from an NVR – no PC required. You will find this capability under EXPRESS RMA/TICKET. With this feature, you can raise a ticket and e-mail the logs directly to March Networks Tech Support.

Additional enhancements and bug fixes in 2.3.3. 2.3.3 12/14/2016 GURU Security Audit. GURU will check the security of the NVR configuration and identify potential vulnerabilities that need to be improved. It will generate a PDF report for email distribution

NVR Log Collection. GURU can now collect log information directly from an NVR – no PC required. You will find this capability under EXPRESS RMA/TICKET. With this feature, you can raise a ticket and e-mail the logs directly to March Networks Tech Support.

Additional enhancements and bug fixes in 2.3.1. 2.3.1 09/11/2016 GURU Security Audit. GURU will check the security hardening of the NVR configuration and identify potential vulnerabilities that need to be improved. It will generate a PDF report for email distribution

NVR Log Collection. GURU can now collect log information directly from an NVR – no PC required. You will find this capability under EXPRESS RMA/TICKET. With this feature, you can raise a ticket and e-mail the logs directly to March Networks Tech Support

Additional enhancements and bug fixes 2.3.0 09/03/2016 Update to accommodate the new March Networks Partner Portal which will be
launching in the future. 2.2.6 07/16/2016 General bug fixes. 2.2.5 06/23/2016 Support for Visual Intelligence (R5) version 5.8 and general bug fixes. 2.2.4 06/04/2016 Bug fixes and performance improvements. 2.2.1 04/24/2016 GURU v2.2 adds configuration auditing for 8000 Series Hybrid NVRs and RideSafe GT Series Hybrid Transit NVRs. Once an NVR is installed, a technician can auto-generate an audit report that includes the NVR and camera configuration, as well as field of view images for each camera. This report can be e-mailed for auditing at a central location and stored for future reference. GURU v2.2 also introduces a simplified Wi-Fi connection wizard, setsecure in the provisioning section, and retires the retail and banking selector tools. 2.2.0 04/04/2016 GURU 2.1 improves the usability of the menu system and introduces the ability to submit a support ticket directly from GURU. The Planning module has been enhanced to include information on third-party product integrations. Additionally, Certified Providers can now manage their March Networks Partner Portal account from GURU. 2.1.0 11/16/2015 GURU 2.0 features a completely redesigned, workflow-based interface to help systems integrators and technicians find the information they need faster than ever. The app also includes new support capabilities, including new software video tutorials and a smart symptom filtering feature that speeds recorder troubleshooting. GURU 2.0 also adds troubleshooting for Command video management software and RideSafe GT Series Hybrid Transit NVRs. 2.0.0 07/22/2015 With GURU 1.6, the following features have been added:
- Mobile Asset Tracking. Transit agencies can use this new utility to track assets (mobile NVR hard drives) as they are handled from one person to the next.
- NVR Software R5.7.9 Compatibility. To use March Networks Visual Intelligence (R5) provisioning with March Networks 8000 Series R5.7.9 Hybrid NVRs, GURU version 1.6 is required. Note that GURU version 1.6 provisioning is backward compatible with earlier versions of the 8000 Series Hybrid NVR software. 1.6.0 03/04/2015